Delivery: MinMont Pets - Natural Choice

We currently only have home delivery available to UK Mainland addresses, sorry.

We generally use Royal Mail Standard Second Class Parcel, or Royal Mail Second Class Tracked for higher value orders. EVRi may be used for longer items such as the "Giants" Range, this will also be a tracked service. Both services have a delivery timescale of 2-4 days.

FREE UK Standard Delivery on orders over £40 - dispatched within 1 working day.

Please allow 2-4 working days for delivery after the date of dispatch.

Gift Boxes - £3.50 Standard Delivery - dispatched within 1-3 working days. Please allow 2-4 working days for delivery after the date of dispatch.

Value Boxes - Flat Rate of £2.95 for all value boxes - dispatched within 1-3 working days. Please allow 2-4 working days for delivery after the date of dispatch

Standard Delivery (all other items) Flat Rate of £3.50 - Dispatched within 1 working day. Please allow 2-4 working days for delivery after the date of dispatch.

Please note - for any made to order items, the “dispatched within” timescale will be increased to 1-3 working days, to allow enough time to ensure your product is perfect before dispatch. Thank you.

Damages & Returns

Damages:

MinMont Pets - Natural Choice conducts stringent checks to each and every parcel, ensuring packaging is secure and items are fully protected. MinMont Pets - Natural Choice is not liable for any damages or loss incurred during transit.

If you receive your parcel damaged please contact the relevant postal carrier to file a complaint/claim.

Returns:

We are confident that you and your pet will love your purchases. However in the unlikely event something has gone wrong and there is an issue with an item (i.e. being damaged or faulty) then please do let us know as soon as possible (within 30 days of receipt) so that we can do our very best to put things right. The satisfaction - for you and your pet - is our priority.

Please use the Contact page to let us know exactly what has gone wrong, remembering to include your order number. We will endeavour to respond to you within 24hrs and do our very best to put things right.

If an item needs returning because it is confirmed faulty/defective/damaged, your postage costs will be covered by MinMont Pets - Natural Choice and a full refund or replacement provided.

Cooling off Period - If you change your mind and wish to return your item (although we’re sure this won’t happen) please let us know within 14 days by using the details on the Contact page. We need receipt of the returned parcel within 14 days. The cost of the return postage will be your responsibility, and we strongly recommend using either recorded delivery or a tracking service, to guarantee safe return. Once the item/s have been received in a new and unused/unopened condition, a full refund will be issued within 14 days, including the original postage cost.

Please note this only extends to “non-perishable” items such as unused toys with labels/tags attached, unopened and sealed supplements and unopened wrapped treats. Treat boxes with unwrapped loose treats/chews, along with “made to order” gift boxes are excluded. “Personalised items” cannot be returned under the “cooling off period”, they can however be returned if they are faulty or damaged. In this unlikely event, please let us know via the Contact page.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, phone number and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes: - To provide and operate the Services; - To provide our Users with ongoing customer assistance and technical support; - To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; - To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; - To comply with any applicable laws and regulations. - To have address information available to dispatch purchased items.
How do we store, use, share and disclose your personal information?"

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?

We may contact you to notify you regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?

Please visit http://www.allaboutcookies.org for more information about cookies. We use cookies for important reasons, such as: - To provide a great experience for you, visitors and customers. - To identify registered members (users who have registered to our site). - To monitor and analyze the performance, operation and effectiveness of Wix's (this websites) platform. - To ensure our platform is secure and safe to use. To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout
How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at info@minmontpets-naturalchoice.co.uk.
Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions & contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@minmontpets-naturalchoice.co.uk